... even after countless usability studies the well-organized, well-managed, well-budgeted, well-staffed, well-skilled and well-trained Microsoft Office team does things like this:

I just wanted to see the current paragraph's style somewhere in the UI, but I don't have a WUXGA monitor at my disposal. And no, I didn't figure out how to stack the panes vertically.

Quality software is a pipe-dream.

Even those that think about it (at all and) more than everyone else get it wrong.